Managing Referrals for Provider Organisations
Docman Referral Management System (RMS) provides Trusts with a complete electronic document management and workflow solution for managing all referral documentation from external and internal sources.
Managing incoming referrals that are received in differing ways can be a challenging and time consuming process. Letters may arrive into the organisation as a hard copy document, email, choose and book or by fax, adding to the complexity of managing this process. Documents arrive into the Trust in a variety of ways and create a huge workload for administration professionals. Letters need to be sorted and transferred to a Clinicians intray, without the ability to track where documents are in the process. Patients may call the hospital for an update on their referral and the hospital may not be able to tell them where the letter is or whether they have received it. Using Docman RMS will ensure no paper is mislaid, ease-of-access to information and processes are streamlined and flexible to the ways professionals works.
- Reduced manual administration staff time (searching, capturing data and workflow)
- Reduced number of missed targets and risk of lost referrals
- More consistent timescales for appointment booking
- Enable collaborative working between departments and teams
- Remove processes and efforts of handling paper around the trust
- Improve ease of information access for Clinicians
- Reduce patient complaints / Increase satisfaction
Receiving all your referrals into Docman RMS will enable your organisation to electronically manage referrals in one place, track where the document is within the process and save time moving the document electronically around to clinicians.
Docman RMS will provide the platform to capture, file, workflow and track electronically every referral which arrives in to your hospital. All of this is underpinned by a comprehensive audit trail and enables access to where documents are in the process.
Quickly capture incoming referrals from any source:
- Choose and Book
- EDT Hub
To read how King's College NHS Foundation Trust has benefited from Docman RMS please click here >>