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Important System Update

We are aware that a number of Docman sites have been affected by an anti-virus software update and this is preventing access to the Docman application. To find out more information from Sophos click here.

We are aware that a number of Docman sites have been affected by an anti-virus software update and this is preventing access to the Docman application. Affected sites will see the below message.

Unhandled exception has occurred in your application.

Could not load file or assembly “PCTI.DBVB, version=4.0.3.9

System.IO.FileLoadException: Could not load file or assembly ‘PCTI.DBVB, Version=4.0.3.9, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. Access is denied.

File name: ‘PCTI.DBVB, Version=4.0.3.9, Culture=neutral, PublicKeyToken=null’

Investigations indicate that this is being caused by the Sophos Antivirus / McAfee Antivirus product installed at Practices. Sites that have had a Sophos Anti Virus or McAfee update and a scan in the last 24 hours have incorrectly captured PCTI.DBVB as a threat. The Docman service desk are working with affected sites and local IT to remedy the problem as quickly as possible. The following fix is advised to be performed by local IT:

Add the following PCTI directory to the AV exclusion list

Dir #:\PCTI\DOCMAN7

# = the drive letter of the share where the Docman programs and documents reside, this is normally H: or N:

Locate PCTI.DBVB.dll from a backup of the Docman programs server

Either Place or replace PCTI.DBVB.dll from the backup location into the live Docman programs directory (#:\PCTI\DOCMAN7\Programs)

This will then allow access to the Docman 7 client. If you are experiencing difficulties locating the file, call the Docman service on 0844 967 0 967 for assistance. Please note, we are currently experiencing high call volumes.

 

Our Docman Support teams ensure that all reported incidents are resolved as quickly and effectively as possible.

In the first instance we advise you to log your incident by using our self service portal below.

Working closely with our customers we launched Docman Help to provide video and training guides for every aspect of Docman. Here you will find frequently asked questions, quick guides and information on all aspects of Docman.

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Monitor1Log Incidents Quickly and Conveniently with your Self Service Portal.

Docman’s answer to Self Service provides you with the power to raise an issue without the need for picking up the phone. Simply log in to Docman’s Self Service Portal, tell Docman about the issue and watch live updates on how Docman are dealing with it.

A fast and simple way to log your Support call.

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Go to the Docman Self Service Portal Register

 

 


Docman HelpDocman-Help2

The Docman Help Centre is a comprehensive website containing training and video guides for users of Docman GP.

Whether you are looking to explore a new feature or module of Docman, or find information, hints and tips or articles visit www.docmanhelp.com.

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  • FAQs
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  • Easy to follow tutorials

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