Docman has numerous installations of the Docman product nationally and these are often upgraded or have new functionality added that requires an on-site presence to conduct this work. We also have many GP practices that merge or undergo local IT changes (new Servers, Domain changes etc.) that require the reconfiguration of our software.
This role will be responsible for the implementation and testing of software on site and will include installations, migrations, upgrades and configuration changes. Liaison and working with the Local IT teams is a regular occurrence so excellent MS Windows Server knowledge and good communications skills are a mandatory requirement for this role.
A typical day will include: –
- Installation of new versions of Docman software and MySQL
- Upgrading existing versions of software
- Conducting pre and post change testing
- Migrating software onto new servers / user workstations
- Liaison with Practice Managers and GP Staff
- Liaison with Local IT providers and engineers
- Managing and update Site Visit Reports and Customer Acceptance Forms
- Providing initial support post cutover to ensure a smooth customer transition
About Docman
Docman is the leading supplier of Transfer of Care solutions to the NHS and the wider UK Health and Social Care economy. The Docman product set includes a range of Electronic Document Management, Workflow and Communication solutions. Over 120 NHS Trusts use Docman Hub to send millions of letters to primary care electronically and over 6,000 GP Practices utilise Docman GP to enable the capture, organisation and workflow of healthcare documents. Over 37 million patients and 200 thousand NHS staff are registered on the Docman Transfer of Care Network.
The type of person we are looking for
We seek a talented individual who is a confident and capable communicator who can explain and educate technical issues to non-technical people.
Given this is a field based role it is important that the individual is a self-starter able to work on their initiative to resolve local environmental and technical issues.
This individual must have a good all round experience within a Windows LAN client service infrastructure.
It is essential that the individual brings good analytical and reporting skills as these are required on a daily basis both from the customer and Docman.
Key skills and experience we need
Essential Skills and Experience
- A minimum of three years Software based Field Engineering experience
- Expertise in data management/analysis and actions based upon this analysis
- MySQL implementation and troubleshooting
- Microsoft Windows Server setup and configuration
- Proven experience of customer liaison and good customer relationships
- Resourcefulness in resolving problems and excellent troubleshooting
- Ability to work alone or as part of an Engineering team
It’s nice to have
- Experience of working within a healthcare sector
- MYSQL DBA experience
- MCSE Qualification
- Networking knowledge and experience
Job Type: Contract