What is referral management?
Managing incoming referrals that are received in differing ways can be a challenging and time consuming process. Letters may arrive into the organisation as a hard copy document, email, Choose and Book or by fax, adding to the complexity of managing this process. Documents arrive into the Trust in a variety of ways and create a huge workload for administration professionals. Letters need to be sorted and transferred to a Clinicians intray, where it is time consuming and difficult to track where documents are in the process. Patients may call the hospital for an update on their referral and the hospital may not be able to tell them where the letter is or whether they have received it. Using Docman RMS will ensure no paper is mislaid, ease-of-access to information and processes are streamlined and flexible to the ways professionals work.
- Quickly capture referral letters
Letters received by hard copy document, email, Choose and Book or by fax are quickly captured. Reduced manual administration staff time (searching, capturing data, workflow) is realised through an electronic process.
- Intuitive Workflow
Docman is built to be intuitive and easy to use, which is why over 200,000 users are satisfied with Docman as a solution for processing letters. Improved, consistent timescales for appointment booking supports organisations towards their targets.
- Tracking referrals at your finger tips
Know exactly where a referral is in the process, when it was received and when the workflow was completed. The solution ensures you have complete confidence of where every referral is so there are no lost referral letters.
- Ease of management reporting
Quickly report on the time taken to process workflows and the process and time referral workflows take.
- Viewing documents
Have instant access to information at your fingertips.
- Supports you to meet targets
Docman RMS can support Trusts in reducing the time taken from receipt of referral to appointment booking, helping Trusts to meet treatment time targets and avoiding costly fines.