How Docman Hub works

Supporting over 120 NHS Trusts to send electronic letters.


  • Linking up healthcare organisations
    Docman Hub connects Primary and Secondary care.
  • User-friendly software
    Each product is developed with the user in mind to make managing incoming and outgoing post as seamless as possible.
  • Full audit trail of every letter
    Using Docman Hub will give you the ability to track each letter that comes through it and when it was delivered, helping to ease reporting.
  • Benefits practices too
    Not only does sending letters electronically benefit hospitals, but it allows GPs to be up-to-date with their patients by receiving letters much faster.

There are over 100 different systems across Secondary Care sending messages through Docman Hub. These include:

ICE, Adastra, MediCall, Rhapsody, Keystone, EPOC Clinic, Carestream, Medisec Trust, iCM, Revive EDC, Webshere, Documentum, Medicorr, Advantis, Graphnet, Winscribe, eDischarge (SRC), Ensemble, IDL, Endoscopy and CRIS.

The solution transfers clinical and non-clinical documents including:

  • Discharge Summaries
  • Encounter Reports
  • Radiology Reports
  • Outpatient Clinic Letters
  • Out-of-Hours Reports
  • 111 messages
  • Referrals

Structured Messages

Docman Hub is accredited to the Interoperability Toolkit standards and can transmit inline with the AoMRC standards for the structure of clinical content. Docman are fully committed to supporting the NHS with Transfer of Care initiative and the emerging standards associated with the Clinical Documentation Architecture (CDA) frameworks, find out more here >

Product Benefits

  • Streamlined and secure

    Transfer documents using a highly flexible system capable of accepting and managing multiple sources.

  • Confidential information kept safe

    Remove the risk of documents being lost and patient information ending up in the wrong hands.

  • Saves valuable time and money

    Remove paper and postage costs and speed up dealing with incoming and outgoing post.

  • Makes auditing documents easy

    Electronic documents provide immediate access to a comprehensive and real time audit data trail.

Technical Details

Docman Hub is a secure application that provides Providers Organisations with the ability to capture documents and make them available to Docman GP in Primary Care. Organisations pass an XML message containing an embedded document to the Docman Hub. The message is required to conform to our specification (based on the widely used “Kettering” standard). The document payload can be any of the supported formats including DOC, PDF, TIF, HTML, TXT.

The solution is one of the very first to be granted NHS Interoperability ToolKit Accreditation.

Docman Hub provides a comprehensive web-based management console to allow easy configuration and management of the Server application. All configuration is managed centrally through the console; this includes adding/ deleting practices who receive EDT messages, set-up and management of ‘document feeds’ into the Host and other system and security settings. The console also provides a real time activity summary for high level monitoring. This is underpinned by a detailed transmission log which details, down to document level, the status of each transmission. The log can also be filtered to view the status of documents from a specific feed, and also by the receiving GP practice.