The NHS has been hit by a major ransomware attack, shutting down multiple primary and secondary IT systems. We have reviewed the Docman hosted infrastructure containing Docman 10, Managed Hub and Vault and can confirm these services are unaffected.

We are aware that some of our customers have local IT infrastructure which has been affected. If a computer has been infected by this malware, you will see a ransomware notification and in this instance, please call your local IT team / CCG for review and advice. Once the ransomware has been removed, we will continue to work with IT providers to re-instate service to the Docman product range.

If you are a Docman customer and need support or advice on this issue, please call your local IT team/CCG and follow their advice, or contact our support team.

NHS Digital has recently released the following advice on protecting against cyber-attack:  https://digital.nhs.uk/article/1495/Latest-guidance-for-NHS-on-protecting-against-cyber-attack

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