Docman GP Customer Support

Contact us through your Self Service portal, visit the Docman Help Centre or Call us.

Keep up to date with the latest docman news, case studies and customer success stories


Log Incidents Quickly and Conveniently with your Self Service Portal.

Docman’s answer to Self Service, provides you with the power to raise an issue without the need for picking up the phone, simply log in to Docman’s Self Service Portal, tell Docman about the issue and watch live updates on how Docman are dealing with it.

Go to the Docman Self Service Portal Register


Docman-Help-no-backgroundDocman Help

The Docman Help Centre is a comprehensive website containing training and video guides for full Docman GP support.

Whether you are looking to explore a new feature or module of Docman, or find information, hints and tips or articles visit

  • Training Guides and Videos
  • Information on the latest versions of Docman
  • FAQs
  • Best Practice Information
  • Webinars
  • Newsletters
  • Docman Maintenance
  • Getting Started Guides
  • Advanced User Guides
  • Easy to follow tutorials
Docman GP Help


Jo3Docman Help Desk: 03303 031199

Our technical support team operate Monday to Sunday between the hours of 6:30am and 8:30pm, including Bank Holidays.

Users of Docman in Scotland & Northern Ireland should call Microtech Support on 01563 530 480.

Users of Docman who use INPS Vision (outside of Scotland) supported by INPS should call the INPS Technical Support team on 020 7501 7105.

Users of Docman who use INPS Vision supported by PCTI Solutions should call the Docman Support Team on 03303 031199.


Quick Links

Escalation Process

For remote support please follow these links when advised to do so by your support technician.

Dial in assistance request Alternate dial in assistance request