Warning: Suspicious Telephone Calls
Docman have been alerted by a number of sources advising of suspicious activity during telephone calls to GP practices. A malicious entity claiming to be a Docman representative has been making requests for users to access third-party websites to download miscellaneous files to gain unauthorised access.
During genuine activity with the Docman Service Desk, we would like to re-assure our customers that Docman would not direct a user to a third-party website to download content. The exception to this would be remote access from “LogMeInRescue” which is a GPSoC accredited process.
To use this remote service, a support technician would direct a user to either; www.LogMein123.com or www.support.me which involves authenticating access with a six-digit pin generated at the practice. This involves a validation process for the customer to provide access and then places the end user in control to grant remote access by either allowing or denying the connection.
If you have any concerns or feel you have received a suspicious telephone call, please follow standard procedure;
- Do not share any detail or information
- Do not click on any suspicious links or websites
- Challenge suspicious telephone calls
Seek the caller’s identity and intentions, if you are not satisfied terminate the telephone call and report the incident to Docman via ServiceManagment@Docman.com
Our Docman Support teams ensure that all reported incidents are resolved as quickly and effectively as possible.
In the first instance we advise you to log your incident by using our self service portal below.
Working closely with our customers we launched Docman Help to provide video and training guides for every aspect of Docman. Here you will find frequently asked questions, quick guides and information on all aspects of Docman.Primary Care Support Secondary Care Support
Docman’s answer to Self Service provides you with the power to raise an issue without the need for picking up the phone. Simply log in to Docman’s Self Service Portal, tell Docman about the issue and watch live updates on how Docman are dealing with it.
A fast and simple way to log your Support call.
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Whether you are looking to explore a new feature or module of Docman, or find information, hints and tips or articles visit www.docmanhelp.com.
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