University Hospitals Coventry & Warwickshire NHS Trust

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University Hospitals Coventry and Warwickshire NHS Trust saves over 50 pence for every letter it sends to primary care.

University Hospitals Coventry and Warwickshire NHS Trust (UHCW) has utilised Docman’s electronic document transfer solution Docman Hub to send over 1 million patient letters electronically to GP Practices.

The Trust reports a saving of around 50 pence for each patient letter sent electronically, with further additional time savings both for the Trust and Primary Care by removing the processes of handling paper.


The Trust has 16 document sources connected to the Hub enabling patient letters to be sent to the neighbouring 155 practices electronically, securely and in real time. Previously patient letters were sent by paper to practices, resulting in a time consuming and costly process.

1m Patient Letters

UHCW sends over 40,000 patient letters electronically each month to local practices and covers a population of over 1 million across Coventry and Warwickshire. The correspondence being sent electronically covers a wide range of areas but includes clinical letters, ad-hoc letters, inpatient admission and inpatient discharge (eDischarge) information.


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