How Docman RMS works

Supporting providers workflow and process referral letters quickly.

Features Features
Benefits Benefits
Technical Technical
Process Process
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Features

What is referral management?

Managing incoming referrals that are received in differing ways can be a challenging and time consuming process. Letters may arrive into the organisation as a hard copy document, email, Choose and Book or by fax, adding to the complexity of managing this process. Documents arrive into the Trust in a variety of ways and create a huge workload for administration professionals. Letters need to be sorted and transferred to a Clinicians intray, where it is time consuming and difficult to track where documents are in the process. Patients may call the hospital for an update on their referral and the hospital may not be able to tell them where the letter is or whether they have received it. Using Docman RMS will ensure no paper is mislaid, ease-of-access to information and processes are streamlined and flexible to the ways professionals work.

Features

  • Quickly capture referral letters
    Letters received by hard copy document, email, Choose and Book or by fax are quickly captured. Reduced manual administration staff time (searching, capturing data, workflow) is realised through an electronic process.
  • Intuitive Workflow
    Docman is built to be intuitive and easy to use, which is why over 200,000 users are satisfied with Docman as a solution for processing letters. Improved, consistent timescales for appointment booking supports organisations towards their targets.
  • Tracking referrals at your finger tips
    Know exactly where a referral is in the process, when it was received and when the workflow was completed. The solution ensures you have complete confidence of where every referral is so there are no lost referral letters.
  • Ease of management reporting
    Quickly report on the time taken to process workflows and the process and time referral workflows take.
  • Viewing documents
    Have instant access to information at your fingertips.
  • Supports you to meet targets
    Docman RMS can support Trusts in reducing the time taken from receipt of referral to appointment booking, helping Trusts to meet treatment time targets and avoiding costly fines.

 

 

Product Benefits

  • Better reliability and consistency

    Electronic documents provide stability to your procedures. Consistent routines lead to higher efficiencies and more confidence and accuracy in daily tasks.

  • A central repository

    A central repository for electronic copies of all referrals, regardless of their source provides a reduction in time spent tracking letters/managing queries. This reduces patient complaints and the Trust operates in more consistent time scales.

  • Captured into a single source

    The ability to electronically transfer copies of referrals from Choose and Book and referrals received by email and to create digital images of paper referrals.

  • Improved RTT management

    To keep an electronic record of all activity in relation to the management of each referral, commencing at the earliest possible point in the process and providing a comprehensive audit trail. This improves the consistency of referral data for RTT management.

Technical Details

The Docman RMS platform provides you with:

  • A central repository for electronic copies of all referrals, regardless of their source provides a reduction in time spent tracking letters/managing queries. This reduces patient complaints and the Trust operates in more consistent time scales.
  • The ability to electronically transfer copies of referrals from Choose and Book and referrals received by email and to create digital images of paper referrals. This provides a single source to manage incoming referrals and quickly capture them using intelligent software tools, estimated to save three minutes per letter. This reduces validation effort and ensures the data is right first time.
  • A flexible and highly configurable workflow tool to allow clinicians and admin staff to tailor and track the referral grading and booking process according to the needs of individual specialties. This streamlines the approach for managing urgent referrals and also provides ease of access to information when responding to patient queries.
  • To keep an electronic record of all activity in relation to the management of each referral, commencing at the earliest possible point in the process and providing a comprehensive audit trail. This improves the consistency of referral data for RTT management.

Process